Refund Policy

1. Buyer Services

All buyer services on Proqure are completely free. There are no charges for:

• Creating RFQs
• Receiving quotes
• Using the platform

Since buyer services are free, no refunds are applicable.

2. Seller Subscriptions - 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all seller subscription plans:

• Starter Plan (₹2,000/month)
• Professional Plan (₹10,000/month)
• Enterprise Plan (₹25,000/month)

If you're not satisfied with our service within the first 7 days of your subscription, we'll provide a full refund, no questions asked.

3. How to Request a Refund

To request a refund within the 7-day window:

1. Email us at hello@proqure.in
2. Include your account details and subscription information
3. Provide a brief reason for the refund (optional)

We'll process your refund within 5-7 business days.

4. Refund Eligibility

Eligible for refund:

• Requests made within 7 days of initial subscription
• Requests made within 7 days of annual plan renewal
• Duplicate charges or billing errors

NOT eligible for refund:

• Requests made after 7 days
• Partial month refunds after trial period
• Violations of Terms of Service
• Account suspensions or terminations

5. Cancellations

You can cancel your subscription at any time:

• Go to your seller dashboard settings
• Click "Cancel Subscription"
• Or email us at hello@proqure.in

Upon cancellation, you'll retain access until the end of your current billing period. No refund will be provided for the remainder of the billing period unless within the 7-day guarantee window.

6. Free Trial

All seller plans include a 7-day free trial:

• No credit card required to start trial
• Cancel anytime during trial - no charges
• After trial, subscription begins automatically
• 7-day refund guarantee applies after trial ends

7. Refund Processing Time

• UPI/Net Banking: 3-5 business days
• Credit/Debit Cards: 5-7 business days
• Bank Transfers: 7-10 business days

Actual credit to your account depends on your bank's processing time.

8. Downgrade Policy

If you downgrade from a higher plan to a lower plan:

• The change takes effect at the end of your current billing period
• No refund for the difference in plan cost
• You retain access to higher tier features until period ends

9. Billing Errors

If you notice a billing error (duplicate charge, wrong amount, etc.):

• Contact us immediately at hello@proqure.in
• Provide transaction details and screenshots
• We'll investigate and refund if confirmed
• Refunds processed within 3-5 business days

10. Annual Plan Refunds

For annual subscriptions:

• 7-day money-back guarantee from purchase date
• 20% discount compared to monthly plans
• After 7 days: No refunds, but you can cancel for next year

11. Product Transaction Refunds

Important: Proqure is a platform connecting buyers and sellers. We do NOT handle product transactions or payments between buyers and sellers.

For refunds related to product purchases:

• Contact the seller directly
• Resolve disputes through mutual agreement
• Proqure does not mediate product transaction disputes
• Proqure is not liable for product quality or delivery

12. Contact Us

For refund requests or questions about this policy:

Email: hello@proqure.in
Phone: +91 78519 82584
Website: https://proqure.in

Our support team is available Monday-Saturday, 9am-7pm IST.