Privacy Policy - Proqure

1. Information We Collect

We collect information you provide directly to us when you create an account, post an RFQ, submit a quote, or contact us. This includes:

Name, email address, and phone number
Company name and business details
RFQ and quote information
Payment information (processed securely by third-party providers)
Communications with us and other users

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Match buyers with relevant sellers
Send WhatsApp notifications about RFQs and quotes
Process transactions and send transaction-related communications
Respond to your comments, questions, and customer service requests
Send you technical notices, updates, and security alerts
Monitor and analyze trends, usage, and activities

3. Information Sharing

We may share information about you as follows:

With sellers when you post an RFQ (name, contact details, requirements)
With buyers when they request your quote (company name, quote details)
With service providers who perform services on our behalf
In response to legal requests or to protect rights and safety
With your consent or at your direction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Delete your account and data
Object to processing of your data
Export your data

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide functionality, analyze usage, and improve your experience on Proqure.

Types of Cookies We Use:

Essential Cookies: Required for the platform to function properly (login, session management)
Analytics Cookies: Help us understand how users interact with our platform
Performance Cookies: Improve platform speed and functionality
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling essential cookies may impact platform functionality. For more details, see our full Cookie Policy.

7. WhatsApp Communication

By using our service, you consent to receive WhatsApp notifications about RFQs, quotes, counter-offers, and order updates via the Interakt API. This includes:

New RFQ matches for sellers
Quote notifications for buyers
Counter-offer alerts
Order status updates
Important platform announcements

You can opt out of non-essential WhatsApp notifications by contacting us at hello@proqure.in. Essential transactional messages will continue to ensure proper platform functionality.

8. Third-Party Services

We use the following third-party services to operate our platform:

Supabase: Database and authentication services
Interakt: WhatsApp messaging API
Payment Processors: Secure payment handling (Razorpay, etc.)
OpenAI: AI-powered conversational bot for natural language RFQ creation

These services have their own privacy policies and data handling practices.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

11. Contact Us

If you have questions about this privacy policy, please contact us at:

Email: hello@proqure.in
Phone: +91 78519 82584
Website: https://proqure.in